Atlassian Job | Associate Technical Support Engineer Job | Work From Home | Job Updates
Job Summary
The candidate must be able to work EMEA business hours and also during weekends to support business needs. You will be providing support to customers through chat and by isolating, diagnosing, reproducing, and solving technical issues in a timely manner.
Job Description
- Job Type: Work From Home
- Post Name: Associate Technical Support Engineer
- Qualification: Bachelor’s Degree
- Experience: 1-3 Years
- Salary: UpTo 18 LPA
Job Responsibilities
- Own, troubleshoot, and solve customer technical issues, using collaboration, troubleshooting best practices, and transparency within and across teams
- Create new knowledge base articles to capture new learning’s for reuse throughout the organization
- Responsible for delivering world-class customer support experience through CHAT as the medium of support, with Atlassian
- Participate in technical communications within the Technical Support team to share best practices and learn about new technologies
- Escalate issues in a timely manner according to Standard Operating Procedures
Job Requirements
- Has supported customers over chat, email, phone, and screen-shares
- Demonstrated technical competence with database skills, with the expertise to write and update SQL queries with ease
- Good understanding of OAuth-based authentication and other authentication mechanisms such as SSO/SAML
- Understanding of mail flow concepts and mail protocols such as SMTP/POP/IMAP
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