Bank of America Job | Team Member | Work From Office Job
About Job Summary
Responsible for working in different queues as per the standard procedures ensuring high level of accuracy & consistency. Team would review the customer demographics and claim details to resolve transaction/claims, also document the research conducted to support the resolution provided.
Job Description
- Job Type: Work From Office
- Post Name: Team Member
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.37000 Per Month
- Location: Gurugram, India
Job Responsibilities
- Investigate the claim for identifying suspicious activities on the claims and looks for the recovery opportunities as per the procedure
- The primary responsibility is to review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets.
- The associate will be expected to complete a targeted number of decisions per hour, as well as be measured on decision accuracy
- Respond to customer requests in a timely manner by processing Claims and Chargebacks / working on Customer request / working on deceased customer account / review potential fraud alert which is out sorted by fraud filters to protect our customers from fraud while also protecting the bank’s assets
- This position requires achievement of productivity and fraud prevention goals, while ensuring compliance with policies and procedures as well as applicable regulatory requirements
- Determine the best course of action for the Customer to resolve the claim or setting the correct expectations
Job Requirements
- Ability to multitask and adapt to change
- Fundamental understanding on Banking
- Self-motivated and results orientated
- Strong analytical skills
- Ability to work well under pressure
- Proven Problem-Solving Skills
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