Bloomreach Job | Associate Product Support Specialist | Work From Home | Urgent Hiring
Job Summary
This company is currently expanding it’s Bloomreach Engagement Support Team, and it is looking for a new colleague to join as a Associate Product Support Specialist.
Job Description
- Job Type: Work From Home
- Post Name: Associate Product Support Specialist
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.30000 Per Month
Job Responsibilities
- Product and technical questions about the Bloomreach Engagement platform and related technologies (Shopify, Google BQ, push notifications)
- Diagnose requests, walk customers through the problem-solving process and/or refer the most specialized cases to experts
- Helping our clients understand how to create reports, segmentations, campaigns or analyses in their respective projects
- Provide consulting to Bloomreach Engagement users through live chat or other channels if needed
- As an expert, provide help to other consultants with advanced use-cases
- Cooperating with the Product team in order to improve our platform, with a possible career path leading to Product Manager
Job Requirements
- Analytical thinking and ability to learn quickly
- Know how to communicate and build relationships over time with clients
- Problem solving skills (from identification to resolution)
- Previous work experience in a client facing role, support or in marketing
- Basic understanding of HTML, CSS, JS
- Interest in data analytics and online marketing
- Provide immediate problem-solving to industry professionals
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