Forrester Is Hiring | Client Operations Specialist Job | Work From Home | Apply Now!

Forrester Is Hiring | Client Operations Specialist Job | Work From Home

Job Summary

The successful candidate for this role will support the customer journey through efficient service and provide support to ensure the largest impact on client satisfaction is achieved and efficiencies in servicing the account are maximized. As a member of Forrester’s customer success services organization, the Client Operations Specialist is responsible for the value delivered to Forrester’s biggest clients.

Job Description

  • Job Type: Work From Home
  • Post Name: Client Operations Specialist
  • Qualification: Any Graduate
  • Experience: Freshers Are Eligible
  • Salary: Rs.30000 Per Month

Job Responsibilities

  • Accurately track incoming client volume, ensuring new requests are appropriately assigned within the aligned service levels
  • Work closely with other coordinator(s), colleagues, and research teams to provide clients with timely communications
  • Support internal client activities, alerting customer success specialists of time-sensitive matters related to their client’s cases
  • Support ad hoc projects related to customer success services as needed
  • Track all client-related requests in Forrester’s customer relationship management (CRM) database

Job Requirements

  • Attention to detail and the ability to meet deadlines
  • Excellent customer service skills, with the ability to prioritize and manage multiple request types
  • Experience with Outlook as an email and scheduling platform is a plus
  • The ability to function effectively in a fast-paced and dynamic environment
  • Proven track record of working effectively with other colleagues to support shared responsibilities

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