Google Recruitment | Latest Job Updates | Product Support Engineer Job | Apply Online
Job Summary
Google is hiring for the role of product support engineer. You work closely with Product and Engineering teams, providing crucial feedback to refine features, improve user experience, and address customer pain points.
Job Description
- Job Type: Work From Office Job
- Job Role: Product Support Engineer Job
- Qualification: Bachelor’s Degree
- Experience: Experienced Required
- Salary: UpTo 12 LPA
- Location: Hyderabad, Gurgaon
Job Responsibilities
- Apply subject matter expertise in Google’s AI-driven ad products, with a focus on Performance Max, by understanding intricate functionalities to provide guidance and troubleshooting effectively
- Develop and implement automation tools for diagnostics and debugging, streamlining processes and enhancing support efficiency, leading to faster resolution times
- Utilize data analytics to identify recurring issues and their root causes, driving operational enhancements and improving product adoption among key clients
- Develop tools and automation for diagnostics and debugging, streamlining processes and enhancing support efficiency
Job Requirements
- Experience in solving issues and developing tactical perspectives on customer-focused solutions
- Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience
- Excellent customer first and empathetic mindset, and ability to own end-to-end experience and solutions.
- Ability to work flexible non-standard working hours in line with customer requirements
- Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting
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