Greenway Health Job | Associate Client Care Advisor Job | Work From Home
Job Summary
Your interact with customers on a daily basis to provide basic technical support for the application software over VoIP phone and through live text-based chat, using creative problem solving to provide product support and help customers through complex issues. This role requires that one can sit and regularly type on a key board the majority of their work day.
Job Description
- Job Type: Work From Home
- Post Name: Associate Client Care Advisor
- Qualification: Bachelor’s Degree
- Experience: Freshers/Experienced
- Salary: UpTo 5 Lakh Per Annum
Job Responsibilities
- Develops interpersonal service skills and drives efficiency and results to achieve high customer satisfaction
- Proactively pursues projects within the Support team to enhance our business and customer service levels
- Provides knowledgeable technical and functional assistance to external customers in a prompt and courteous manner
- Constantly and proactively improves customer service skills
- Documents interactions (via phone, portal, and/or text-based chat, as assigned) with customers via cases
Job Requirements
- Excellent English proficiency in verbal and written communications
- Bachelor’s degreeor equivalent work experience in customer service
- Must be able to organize and manage workload efficiently and prioritize projects and cases with minimal supervision
- Strong verbal and written communication skills, problem solving/analytical and trouble-shooting skills
- Healthcare industry experience (medical billing, clinical workflow, etc.) is preferred
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