Nielsen Job | Quality Analyst | Work From Home Job | Urgent Hiring | Apply Online!

Nielsen Job | Quality Analyst | Work From Home Job | Urgent Hiring

Job Summary

This role proactively identifies potential risks to data quality and assists in all required investigations to ensure prompt and accurate resolution of issues, thoroughly processing automated tickets and incoming client support calls.

Job Description

  • Job Type: Work From Home
  • Post Name: Quality Analyst
  • Qualification: Bachelor’s Degree
  • Experience: Freshers Are Eligible
  • Salary: Rs.36000 Per Month

Job Responsibilities

  • Effectively escalate tickets that cannot be resolved per the SOPs to senior technicians and signal vendors to ensure maximum system availability
  • Communicate effectively with signal vendors and clients to resolve issues and create positive relationships
  • Consistently complete daily Quality Assurance reports according to SOPs
  • Consistently execute day to day processes and policies
  • Work in collaboration with other team members
  • Timely and accurately resolve tickets in Service Now ticketing system according to Standard Operating Procedures (SOP) and Service Level Agreement (SLA) deadlines

Job Requirements

  • Willingness to learn new tasks, maintain focus, recall and follow instructions
  • Experience with radio or television broadcast equipment highly desirable
  • Computer literate with knowledge of Google Suite preferred
  • Strong communication skills, interpersonal, telephone, email, and virtual interactions
  • Ability to work in a fast paced, high volume environment within time critical deadlines
  • Ability to use a computer, keyboard and mouse with high-speed internet access

Apply Link: Click Here

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