Preply Is Hiring | Customer Support Specialist | Job Updates | Work From Home
Job Summary
Guide and support users with their interactions on Preply, and to resolve any issues they may face by becoming a true Customer Advocate. Preply supports customers 24/7, so you’ll have a monthly rotating schedule with 9-hours shifts, and not less than 11 hours gap between them to have a proper rest.
Job Description
- Job Type: Work From Home Job
- Post Name: Customer Support Specialist
- Qualification: Any Graduate
- Experience: 0-3 Years
- Salary: Rs.37000 Per Month
Job Responsibilities
- Ensure customer satisfaction, and work on collecting and tracking user’s feedback
- Answer customers’ questions and resolving any issues that they may be facing
- Work closely with the product teams to resolve issues and share customer feedback
- Identify problem areas and flagging them to the concerned team
Job Requirements
- Ability to provide proactive and innovative solutions
- An ability to focus on what counts, creating simple solutions to deliver fast results
- Previous experience providing support through live chats
- Outstanding written and verbal skills
- A customer-centric, empathetic mindset with excellent listening skills
- A passion for learning and desire for self-improvement
Additional Requirements
- Strong technical and analytical skills
- Ability to work in teams
- Computer with i5 or i7 processor, 16GB RAM, 256 GB SSD
- Fluency in English
Apply Link: Click Here
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