Razorpay Is Hiring | Work From Office | Junior Analyst Job
About Company
It is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes.
It is a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business.
Job Description
- Job Type: Full Time
- Post Name: Junior Analyst
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.29000 Per Month
- Location: Bangalore, India
Job Responsibilities
- Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses
- Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses
- Monitor transactions/merchants to identify risk/fraud and take necessary action immediately
- Speak to merchants or customers to understand and address queries/concerns
- Handle transaction queries in case of discrepancies where disputes arise from the customer
Job Requirements
- Understand, anticipate and resolve queries arising from various stakeholders
- Friendly and pleasant demeanour over phone and email
- Excellent organisational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact
- knowledge about a customer support app or CRM, such as freshdesk
Apply Link: Click Here
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