Revolut Is Hiring | Work From Home Job | Monitoring Specialist Job | Urgent Hiring
Job Summary
This company is looking for a Real-time Monitoring Specialist to join the team of excellent service providers to manage ticket queues, monitor real time status of the support analysts, and ensure effective handling of incoming volumes.
Job Description
- Job Type: Work From Home
- Post Name: Monitoring Specialist
- Qualification: Bachelor’s Degree
- Experience: Freshers Are Eligible
- Salary: Rs.37000 Per Month
Job Responsibilities
- Overseeing scheduling adherence and communicating necessary changes to the agents, operations, and vendors
- Providing assistance to the WFM team
- Monitoring the key metrics (average queue waiting time, backlogs, oldest case in queue) and providing feedback to the operations teams
- Proposing scheduling changes and acting on them, e.g. open overtimes or shifting capacity between the tasks
Job Requirements
- Quick learning skills to easily pick up new tasks and software
- Problem-solving approach, ability to implement effective solutions quickly
- Flexibility, ability to respond well to fast decision changes
- Excellent written and verbal communication, ability to manage relationships with a wide range of team members
- Readiness to take responsibility for high-stakes tasks
- Ability to notice mistakes in complex data
- Confidence using office programmes (Google documents, Word, Outlook, etc)
Apply Link: Click Here
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