Sharechat Is Hiring For User Support Intern | Work From Home | Any Graduate Can Apply
Job Summary
Team is entrusted with safeguarding our users’ experiences on ShareChat and Moj by keeping a vigilant eye on any actions that are against our community guidelines and being the voice of the consumer, carry their feedback and suggestions to the relevant stakeholders within the organization to provide insights that can aid in the product development.
Job Description
- Job Type: Work From Home
- Post Name: User Support Intern
- Qualification: Any Graduate
- Experience: 0-2 Years
- Salary: Rs.26000 Per Month
Job Responsibilities
- Provide accurate, valid and complete information by using the right methods/tools
- Use outbound means to reach out to customers and verify account information
- Keep records of customer interactions, process customer accounts and file documents
- Identify and assess customers’ needs to achieve satisfaction
- Resolve customer complaints via phone, email, chat or social media
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Job Requirements
- Strong phone /Email and Chat contact handling skills and active listening
- Excellent communication in your regional language , English & Hindi (Reading, Writing, Speaking)
- Basic knowledge of Microsoft Excel/Google Sheets
- Track record of over-achieving quota
- Ability to multitask, prioritize, and manage time effectively
Apply Link: Click Here
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