Slice Is Hiring | Quality Analyst Job | Work From Home Job | Graduate Job
Job Summary
You will be promised all the perks of joining a fast-paced, hyper-growth team that aims to disrupt the payments space. This company is looking for Quality Analyst to perform call, email, chat & social media monitoring and provide trend data to the team. Needless to say, there’s never a dull time at slice.
Job Description
- Job Type: Work From Home
- Post Name: Quality Analyst
- Qualification: Bachelor’s/Master’s Degree
- Experience: 6 Months to 1 Year
- Salary: Rs.28000 Per Month
Job Responsibilities
- Perform calls, emails, live chat, social media response monitoring and provide trend data to the team
- Participate in customer listening programs to identify customer needs and expectations and share insights with the team
- Provide feedback to the team leaders and the manager with regards to the process/product that can be improvised to have the good customer experience
- Participate in design of call, email, live-chat & social media response monitoring formats and quality standards
- Work on and use quality monitoring data management systems to compile and track performance at the team and individual level
Job Requirements
- Excellent verbal, written and interpersonal communication skills
- Self-driven, comfortable with a fast-paced, always-on, highly ambiguous environment
- Effective interaction skills with people at all levels inside the company
- Ability to adapt well to change and successfully set and adjust priorities as needed
- Ability to work well and collaborate within a team environment
Apply Link: Click Here