Mitratech Is Hiring | Work From Home | Support Operations Coordinator | Job Updates
Job Summary
You’ll assist in ensuring that systems are running properly and support the implementation of continuous improvements. This role will work alongside our Support and Operations teams to ensure smooth daily operations and help improve the efficiency of our support processes and systems.
Job Description
- Job Type: Work From Home
- Job Role: Support Operations Coordinator
- Qualification: Any Graduate
- Experience: Freshers/Experienced
- Salary: UpTo 4.5 LPA
Job Responsibilities
- Develop, maintain, and update SOPs for key business processes and workflows, ensuring clarity and consistency in all documentation
- Writing and documenting SOPs, flowcharts and other documents for support operations and communicating these to the support teams
- Assist in integrating existing systems and ensuring smooth data flow between various applications
- Support the configuration, monitoring, and maintenance of platforms or tools used by the Support teams
- Assist in gathering, organizing, and managing data for business analysis tasks
Job Requirements
- Strong auditing and data management skills
- Strong analytical and problem-solving skills
- Very detail-oriented with a focus on accuracy, ensuring high-quality work across all tasks
- Excellent organizational and collaborative skills
- Strong ability to prioritize tasks and execute them efficiently
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