Tata Group Is Hiring | Chat Process Job | Work From Home Job | Urgent Hiring
Job Summary
You will also ensure that technology is utilized to a maximum and that staff is well-organized and productive. This company is looking for a skilled Call center manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness.
Job Description
- Job Type: Work From Home
- Post Name: Chat Process
- Qualification: Any Graduate
- Experience: Freshers Are Eligible
- Salary: Rs.27000 Per Month
Job Responsibilities
- Monitor and improve ordering, telephone handling and other procedures
- Develop objectives for the call center’s day-to-day activities
- Prepare reports for different departments or upper management
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics, etc.)
- Hire, coach and provide training to personnel to maintain high customer service standards
- Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
- Assume responsibility of budgeting and tracking expenses
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
Job Requirements
- Solid understanding of reporting and budgeting procedures
- Proficient in MS Office and call center equipment/software programs
- Excellent organizational and leadership skills with a problem-solving ability
- Proven experience as call center manager or similar position
- Outstanding communication and interpersonal skills
- Knowledge of performance evaluation and customer service metrics
Apply Link: Click Here
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