Twilio Is Hiring | Customer Success Engineer | Work From Home | Job Updates
Job Summary
Customer Success Engineers also spend time improving documentation, building scalable resources, and finding ways to more effectively, and when possible, proactively resolve customer questions. The main responsibility of a Customer Success Engineer is to provide answers, share standard methodologies, and solve technical issues that Segment customers are facing.
Job Description
- Job Type: Work From Home
- Post Name: Customer Success Engineer
- Qualification: Bachelor’s Degree
- Experience: 2 Years
- Salary: Rs.40000 Per Month
Roles And Responsibilities
- Maintain customer promises by keeping tickets updated
- Work closely with the product team and partners to improve customer satisfaction
- Help customers util1ize Segment’s API across many platforms (web, mobile, server)
- Increase the value generated from the many destinations Segment supports
- Participate in an on-call rotation to support our Enterprise level customers with paid support plans
- Use feedback to improve customer experience and debugging strategies
Job Requirements
- Ability to effectively communicate technical concepts and identify patterns in customer experience, both written and verbal
- A basic understanding of SQL, query-writing skills is a big asset
- Ability to take part in an on-call rotation, requiring some availability outside of standard business hours
- Proven client-side Javascript skills and experience working with APIs and server-side languages
Apply Link: Click Here
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