Xerox Job | Remote Support Agent | Work From Home Job | Apply Now !
About Company
Xerox makes every day work better. It is a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience.
Job Description
- Job Type: Work From Home (Remote)
- Post Name: Technical Helpdesk & Digital Remote Support Agent III
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.42000 Per Month
Job Responsibilities
- Review and track all cases pertaining to, Production, Feedback, Implementation and R&D tickets for updates, questions, correct type assignment, Quality Accuracy, SLA delivery, etc.
- Provide timely and regular communication to customers on open cases, not letting cases remain in progress without an update for more than 2 days at a time
- Take lead starting the requirement gathering process for cases that will involve change management
- Proactively communicate updates with clients regarding all open cases, such as updates from Implementation and testing, or notification when a fix is available and has passed internal testing
- Become an expert in all product modules, starting with purchasing, then moving to invoicing, reporting and other modules per performance plan
- Contribute to the client facing online Knowledge Base on a regular basis, and update out of date solutions to provide clients with a valuable self-service platform to use before engaging Customer Care resources
- Take lead starting the requirement gathering process for cases that will involve change management
Job Requirements
- Able to handle stress with ease and not get flustered or easily frustrated
- Team player with the ability to form strong working relationships with clients and team members
- Ability to handle multiple issues at once, and prioritize that work
- Exceptional verbal and written communication skills are required. Able to provide support via Service Now ticketing system
- Should possess good knowledge of Process Documentation
- Should be open to work in different shifts
- Has a strong desire to learn new technology (and may have a strong technical background – such as SQL, web servers, enterprise application support)
- Good communication skills – written and spoken English
- Customer Support experience preferred
Apply Link: Click Here
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