Key responsibilities include:
1. Organic product Review
- Review relevance between search query and organic products based on Content Guidelines.
- Check the relevance with quality and accuracy in detail.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Willingness to work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues
2. Training & Coaching
- Coordinating training & mentoring sessions
- Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
- Develop training material for the team and lead training and development for the team.
3. Maintaining Updates & Documentation and Monitoring workflow
- Escalating questions/issues from the team regarding the process and cascading updates to the team
- Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other documents
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.
4. Preferred Skills
- Requires strong computer skills, Microsoft Office Applications (Excel, Power Point and Word) to maintain reports and metrics.
- Should be flexible to work in night shifts and rotational weeks offs
- Familiarity with online retail (e-commerce)
- Strong background in web search and familiarity with various ways used for searching for information
5. Preferred Language
- Proficient in English. Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
Basic qualifications:
- Graduate degree in any discipline.
- Proficient in English language.
- Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
- Demonstrated passion for delivering a positive customer experience, and maintain composure in *difficult situations
- Flexible to work in shifts and rotational week offs
- Ability to effectively and efficiently complete difficult goals or assignments.
- Strong interpersonal and communication skills
- Confident in using MS-office (especially Excel)
- Willingness to work with sensitive issues, including but not limited to: Adult content, Religious and philosophically sensitive issues, alcohol, tobacco, weapons and other potentially offensive products.
Preferred qualifications
- Advanced computer skills using a variety of programs highly desired.
- Prior experience in online advertising preferred.
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