Groww Job | Customer Success Executive | Work From Home Job

Groww Job | Customer Success Executive | Work From Home Job | Freshers Can Apply
About Company

Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking.

Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator. Groww is on a mission to democratize access to financial services for millions of Indians responsibly.

Job Description

  • Job Type: Work From Home
  • Qualification: Any Graduate
  • Experience: Freshers Can Apply
  • Salary: Rs.35000 Per Month

Job Responsibilities

  • Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
  • Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
  • Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
  • Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.

Job Requirements

  • Ability to manage high volume of inbound customer queries.
  • Ability to empathize with the customer and high customer centricity.
  • Eagerness to learn about the company’s products and their capabilities.
  • Knowledge of other regional languages is helpful if the company works within the country.
  • Technical aptitude and the ability to understand and explain complex concepts in simple terms.

Additional Requirements

  • No backlogs and Gap years during education
  • 50% cutoff – 10th, 12th and Graduation.

Apply Link: Click Here

Also Read: Amazon Job | 12th Pass Work From Home Job | Freshers Can Apply

Leave a Comment