Groww Job | Customer Success Executive | Work From Home Job | Freshers Can Apply
About Company
Groww is India’s fastest growing investment platform. Our long-term vision to become the trusted money partner of ~100M Indians with core products in investment & banking.
Groww was founded in 2016 by alums from Flipkart, ICICI, IITB, IITD, BITs Pilani and is backed by marquee investors like Tiger Global, Sequoia Capital, Ribbit Capital, and Y Combinator. Groww is on a mission to democratize access to financial services for millions of Indians responsibly.
Job Description
- Job Type: Work From Home
- Qualification: Any Graduate
- Experience: Freshers Can Apply
- Salary: Rs.35000 Per Month
Job Responsibilities
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention Preferred
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
Job Requirements
- Ability to manage high volume of inbound customer queries.
- Ability to empathize with the customer and high customer centricity.
- Eagerness to learn about the company’s products and their capabilities.
- Knowledge of other regional languages is helpful if the company works within the country.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
Additional Requirements
- No backlogs and Gap years during education
- 50% cutoff – 10th, 12th and Graduation.
Apply Link: Click Here
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