Sophos Is Hiring | Work From Home | Customer Care Support Job | Urgent Hiring
Job Summary
You are responsible for ensuring you deliver a total customer experience that they will love, and trust using our products and services and actively recommend them to others. The Customer Care Support will be responsible for ensuring that he/she provides high quality information in response to inquiries about Sophos products and services to Sophos customers, partners and other engineers.
Job Description
- Job Type: Work From Home
- Post Name: Customer Care Support
- Qualification: 12th Pass/Graduate
- Experience: Freshers Can Apply
- Salary: Rs.26000 Per Month
Job Responsibilities
- Document and record all activity and communication with customers over telephone and email according to departmental standards of quality
- Meet or exceed departmental goals for Case Management, Phone and Email response times, and Customer Satisfaction scores
- Actively participate in team and departmental meetings by providing feedback on current day to day activity and recommendations for improvement
- Works closely with the Technical Support Engineers, Sales Ops, Licensing Team, and regional counterparts
- Handling customer complaints and escalations in a professional and helpful manner
Job Requirements
- Excellent listening, verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, chat, and email
- Handle escalated calls while using good judgment to make sound recommendation
- Collaborative team player who helps builds team morale
- Tailor communication style to adapt to various customer requirements
- Ability to look for new/better ways to improve customer interactions and experiences
- Exercises judgment within defined procedures and practices to determine appropriate action
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