Thomson Reuters Job | Customer Experience Analyst Job | Any Graduate Job | Work From Home/Office
Job Summary
This role will be responsible for integrating operational and financial data into our reporting landscape to provide comprehensive CX reporting and facilitate correlation analysis with key operational and financial metrics. The ideal candidate will have experience in creating and managing dashboards, deriving insights from data, and supporting the overall customer experience through robust analytics.
Job Description
- Job Type: Work From Home/Office
- Post Name: Customer Experience Analyst
- Qualification: Any Graduate
- Experience: Experienced Required
- Salary: Rs.44000 Per Month
- Location: Bengaluru, Karnataka, India
Job Responsibilities
- Collaborate with cross-functional teams to understand business needs and translate them into data-driven solutions
- Conduct data cleansing, data mining, and data analysis to ensure the accuracy and integrity of customer data
- Analyze survey data and other customer feedback to identify trends, patterns, and areas for improvement
- Foster an environment of continuous learning, growth, and improvement within the team
- Conduct correlation analysis to identify relationships between CX metrics and key operational and financial metrics, providing actionable insights to inform business decisions
Job Requirements
- Proficiency with data visualization tools such as Tableau and PowerBI
- Excellent communication, business, and technical writing skills
- Flexibility to adjust working hours to meet business needs
- Understanding of customer experience metrics such as response rate and bounce rate preferred
- Willingness and ability to adapt to the changing business environment, learn new skills, and take on new assignments as required
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