Vodafone Is Hiring | International Voice Process Executive Job | Work From Home
About Company
This Company supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations.
Job Description
- Job Type: Work From Home
- Post Name: International Voice Process Executive
- Qualification: 12th Pass
- Experience: 0-2 Years
- Salary: Rs.30000 Per Month
Job Responsibilities
- Make a positive impression with the customer through every interaction, contributing to positive NPS line with team and individual goals
- Understand Vodafone’s vision and goals, demonstrate alignment to these in attaining the teams goals and in relationships with other people
- The candidate would be responsible for handling Voice queries for New Zealand consumer & Enterprise customers
- They would be required to perform Voice tasks to mitigate areas of customer dissatisfaction, process failure and Advisor failure by conducting full investigation
- Identify and communicate areas for improved efficiencies for customer service
Job Requirements
- International BPO experienced candidates required
- Selling, negotiation & closing skills over the phone will be critical
- Excellent spoken & written communication skills in English
- Ability to absorb process updates in the faced paced environment and provide accurate information to customers
- Immediate joiners preferred
Apply Link: Click Here