Cognizant Job | Senior Process Executive Job | Work From Home | Hiring Now
Job Summary
The role involves ensuring efficient call center operations and delivering exceptional customer service. This company is seeking a dedicated Senior Process Executive with 0 to 3 years of experience in Contact Center Operations.
Job Description
- Job Type: Work From Home
- Post Name: Senior Process Executive
- Qualification: Bachelor’s Degree
- Experience: 0-3 Years
- Salary: Rs.33000 Per Month
Job Responsibilities
- Identify customers needs clarify information research every issue and provide solutions
- Provide accurate valid and complete information by using the right methods/tools
- Collaborate with team members to achieve better results
- Follow communication scripts when handling different topics
- Maintain a high level of professionalism and patience with customers
- Stay updated on industry trends and best practices to enhance service delivery
- Keep records of all conversations in our call center database in a comprehensible way
Job Requirements
- Demonstrate knowledge of Healthcare Call Center operations
- Show proficiency in using call center software and tools
- Display strong problem-solving skills and attention to detail
- Maintain a high level of customer service and satisfaction
- Show commitment to continuous learning and improvement
- Exhibit excellent communication and interpersonal skills
Additional Requirements
- Have a basic understanding of healthcare regulations and compliance
- Be self-motivated and able to work independently
- Be capable of working night shifts and adapting to a work-from-home model
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