Amazon Is Hiring | Work From Home Job | Appeals Administrator | Urgent Hiring
Job Summary
Join the Amazonian experience and Technology Departures Team as an Appeals Administrator and help make a difference for all Amazonians. In this role you will master your research skills and ability to resolve appeal related issues coming in via the phone or chat systems while using our case management system to document and track every call with high level of accuracy.
Job Description
- Job Type: Work From Home
- Post Name: Appeals Administrator
- Qualification: 12th Pass/Graduates
- Experience: 6 Months
- Salary: Rs.32000 Per Month
Job Responsibilities
- Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
- Serve as the first point of contact for appeal related inquiries, including but not limited to case intake, general policy questions, next steps in the process, etc.
- Build customer trust through empathetic, personalized conversations
- Receive queries via phone/chat and log contacts into the shared service case management system
- Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession
Job Requirements
- Proven ability to manage customer contacts in a fast-paced environment
- Proven ability to follow existing process with high attention to detail
- Experience using Knowledge database and researching skills
- Demonstrated proficiency handling customer contacts, queries and resolutions
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